Welcome. We are dedicated to customer satisfaction through providing superior quality and customer service. We continue to seek new ways to satisfy your shopping needs.
General questions or comments: firstname.lastname@example.org or 615-738-6603
Our number one priority is to process your order as quickly and effeciently as possible but in some instances, due to high volume, peak times may cause some minor delays in shipping. A representative will contact you via e-mail if there are any delays with your order.
Standard Shipping: You should receive your order within 7-14 business days. All orders will incur $7.95 for shipping and a $2.00 handling fee. If you need your order expedited please email us at email@example.com for express shipping costs. Applicable taxes will be added to orders shipped within the state of Tennessee.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Cancellations: An order may be cancelled, at no cost to the customer, IF it has NOT been packaged for shipping. If the item/order has been processed but not shipped a 15% restocking fee will accrue. CUSTOM ITEMS CANNOT BE CANCELLED.
Exchanges/Returns: Please contact us within 7 days of receiving your item if you plan to return it. Email us at firstname.lastname@example.org to receive an RA# (return authorization). Items returned within 7 days and with prior authorization (RA#) will be refunded for the purchase price, minus the shipping cost. We will accept NO RETURNS AFTER 30 DAYS. ALL clearance items are FINAL SALES. Customer will pay all involved shipping costs for size exchanges. Any item exchanged for another size, must be returned unused, in new condition, and in its original packaging. We maintain high quality merchandise therefore NO RETURNS will be made on worn or damaged items not related to obvious manufacturing defects. Any item returned will be inspected before adjustment.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Preorders: Orders are eligible for cancellation ONLY within the 5 days aftering submitting your order. After 5 days, your order cannot be canceled or refuned.
All prices are in USD.